Set yourself up for success

• Write a short list in large print or braille of what you want to cover (symptoms, questions, meds)
• When booking, say you are kāpō and what helps: clear verbal wayfinding, reading forms, or a quiet waiting area
• Ask if the clinic can send information in large print or via email/text

If you use a patient portal

Portals can be helpful for test results and repeat prescriptions. If yours is not accessible with your screen reader, ask your practice for alternatives (phone or email).

Transport options

• Total Mobility can subsidise taxis in many regions
• Public transport accessibility info is available from your regional operator
• Tell drivers you are travelling with a guide dog if applicable

Wayfinding on site

Ask reception for a quick verbal orientation: entrances, toilets, lifts, and where you will be called from. Request to be guided to rooms if needed.

Make the most of your time

• Let staff know how you prefer information (spoken first, then written)
• Ask clinicians to read important numbers aloud (dosages, dates)
• Use your question list and take simple notes (or ask staff to summarise key points)

Support person

You can bring a support person. Let staff know who they are and how they can assist.

Clarity before you go

Before leaving, ask for a verbal recap: diagnosis (if any), what to do next, and who to contact. Request large-print or emailed instructions.

Prescriptions and follow-up

Ask for repeat prescriptions to be sent electronically to a pharmacy you can access easily. If booking follow-ups, request reminders by text or email.

Accessible information

Under the Code of Health and Disability Services Consumers' Rights, you have the right to effective communication. You can ask for information in a way that works for you.

Compliments and concerns

Most issues can be solved by talking with the practice first. If not, you can contact the Health and Disability Commissioner (HDC).

Health information and support