Keep it simple

• Make a short list (large print/braille/phone notes)
• Check store accessibility (staff assistance, quiet hours, delivery)
• For banking tasks, decide: app, phone banking, or in-branch

Going with whānau or a support person

Let them know the specific help you want (reading labels, locating aisles, reviewing totals) while keeping your independence where you choose.

PIN pads and contactless

• Ask staff to position the PIN pad so you can reach it comfortably
• Many pads have tactile markers on key 5; anchor there to enter PIN
• Contactless can be simpler (phone/watch). Use screen reader or haptic confirmation

Receipts and totals

Ask staff to read the total aloud. If you need the receipt for records, request an emailed copy where available.

Safer ATM use

• Choose well‑lit ATMs or use daylight hours
• Cover your hand while entering PIN
• If unsure, use in‑branch assistance or phone banking instead

Groceries and essentials

Most supermarkets offer delivery or click‑and‑collect. Build a favourites list so re‑ordering is quick. If forms are not accessible, phone orders may be available.

Marketplaces

Read seller ratings and use platforms that support screen readers. Pay with methods that include buyer protection.

Choose what works for you

• Most banks offer phone banking with voice menus
• Banking apps vary in accessibility — try them with your screen reader and magnification settings
• Set up payees and templates to reduce typing each time

Two‑factor authentication (2FA)

Prefer codes via SMS or an authenticator app that works well with your device accessibility settings.

Stay safe online and in person

• Never share your PIN or full passwords
• Be cautious of urgent payment requests
• If something feels off, pause and ask a trusted person

Support and information